• Terms and conditions

  • Please see draft zero-contact operational protocols for us and what we ask from the client – HERE
  • Below are specific thoughts on staging expectations etc needing discussion and a better form of words.
    • I’ve tried to manage expectations around not being able to edit Matterport scans like photographs.
    • I’ve put the ball in the client’s court regarding having a space that is staged ready for the scan during the agreed window. Photos can be edited all day long, scans not so.
    • Residential properties with occupants not being ready for shooting when the operative arrives is something I have seen come up a few times on WGAN. Not an issue if vacant properties but if a client is still ‘tidying up’ when the shooter arrives then a customer-induced wait of more than 15 mins beyond the start time could be a cut off for a reshoot and/or a wait charge to cover the operator’s time & fuel for the aborted run.
  • Importance of Staging and Preparation
    • Smart3D offers a range of cutting edge audio, video and virtual media services.
    • In general we have very powerful image manipulation options available and can do almost anything with a traditional photographic or video image.
    • A 3D scan is entirely different however:
      • Without getting too technical:
        • A traditional camera captures light hitting a sensor or a film.
        • A 3D 360 scanner sends out an infrared beam in all directions and records data coming back, including the distance to all objects & surfaces as well as their light and colour.
        • From these data, powerful AI processing is used to generate a 360 tour plus generate a range of very technical 3D and 2D outputs aimed mostly at Architects & Engineers.
      • Because the scans are data tables rather than images, we cannot modify the data as we could with an image. i.e. we cannot remove unwanted items from virtual tours or replace window views, weather etc.
        • Expensive third party interventions are possible but booking a reshoot is often more cost effective.
  • Client Responsibilities:
    • Please follow Health and Safety protocols for safe zero-contact operation.
    • The camera captures only what is presented. The client has 100% responsibility for having the property fully ready for capture during the agreed time window.
      • If the operative is ready to shoot but the property is not ready, any delays  keeping the operator beyond the end of the shoot window will incur a charge to cover the operative’s time and expenses.
      • If the property is substantially unprepared, a reshoot will be necessary.
        • a partial charge will be made in all cases to cover the operative’s wages and expenses in attending the property ready to shoot plus administrative costs.
        • A full fee will be payable for the second shoot.